What is ElecPay?
ElectPay is pay–as–you–go plan that offers the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional paper bill each month, usage is calculated daily. ElectPay members never pay a late charge. New members pay a standard refundable $5 membership fee.
Is ElectPay the right choice for me?
Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Prepay metering may be for you.
Statistics indicate prepay electricity programs help lower electric consumption due to member’s awareness of usage patterns. Therefore, any member interested in monitoring and lowering his or her electricity use would potentially benefit from the prepay program.
When will I Receive a low balance notice?
When you set up your ElectPay account, you will set the balance at which you will begin to receive low balance notifications.
What if my ElectPay account runs low?
You will receive a low balance notice; via the method you choose (email, automated calling service, or text message). This will give you time to purchase power before disconnection. Purchasing more power is quick and easy, even on weekends and holidays. Once a payment is made, your power will be reconnected. Note: upon disconnection you will be assessed a disconnect fee which will be added to your prepaid balance
I have a traditional account, can I switch to ElectPay?
Yes! You can switch to a ElectPay account even if you already have service with KEC. Any existing security deposit will be applied to your current account. In most cases an outstanding balance can be spread out over a period of time. If an agreement is made to spread an existing balance, anytime you purchase energy for your Prepay account, a portion of the money paid will go towards paying for your old outstanding balance. *Restrictions may apply.
How do I make Payments?
Payments can be made by telephone, online or in person during normal business hours.